Cancel, Return, and Refund Policy
We understand that sometimes situations change, and you may need to cancel an order, return a product, or request a refund. Below are the details of our policies to assist you with these processes:
Order Cancellation: You can cancel an order within 24 hours of placing it. To cancel, please contact our customer support team immediately through email, phone, or our online contact form. If the order has not been processed or shipped, we will initiate the cancellation and process the refund according to our refund policy.
Return Policy: We accept returns within 30 days from the date of delivery. To be eligible for a return, the item must be unused, undamaged, and in its original packaging, including all accessories and tags. Certain items, such as perishable goods, personalized products, and intimate items, may not be eligible for returns due to hygiene and safety reasons.
To initiate a return, please follow these steps:
- Contact our customer support team to inform them about the return.
- Carefully package the item to prevent any damage during return shipping.
- Include a copy of the original invoice or packing slip inside the package.
- Ship the item to the address provided by our customer support team.
Please note that the customer is responsible for the return shipping costs, except in cases where the return is due to a product defect or error on our part.
Refund Policy: Once we receive and inspect the returned item, we will process the refund. The refund will be issued to the original payment method used for the purchase. Please allow 3-5 business days for the refund to reflect in your account, though the processing time may vary depending on your bank or credit card company.
In cases where the return is due to a product defect or error on our part, we will cover the return shipping costs, and you will receive a full refund.
Refund Exceptions: Please note that certain items are non-refundable, including:
- Gift cards and vouchers.
- Downloadable software or digital products.
- Items that are not in their original condition or are damaged due to misuse or negligence.
Damaged or Defective Items: If your order arrives damaged or with any manufacturing defects, please contact our customer support team immediately. We will provide instructions for returning the item, and upon receipt and inspection, we will offer a replacement or a full refund, including return shipping costs.
Policy Updates: We may update our cancel, return, and refund policies from time to time. Any changes will be posted on this page.
If you have any questions or need further assistance regarding our policies, please do not hesitate to contact our customer support team. We are here to help you and ensure your satisfaction with our products and services.
Contact us at lustndesire.in@gmail.com for questions related to refunds and returns.
